IT Assessments for Associations

Set your technical strategy in motion

Information technology can be full of monsters. But they’re not so scary once you get to know them. Our IT assessments give you the power to turn technology into your greatest weapon.

The Works: 

Comprehensive Assessment Package

Ensure you have the right people, processes, and technology in place with our comprehensive assessment package we like to call “The Works.”

Through both surveys and interviews, this 4-part diagnostic provides an end-to-end IT roadmap that is aligned with the goals of your organization.

The 4 specific assessments in this comprehensive package include:

Targeted IT Assessments

The Tools You Need to Conquer the 9 Core Competencies of Association IT

Dive deep into specific activities within your IT operation. Each of these targeted assessments can be taken individually, bundled together, or included as add-ins to  “The Works” comprehensive package.

IT Management Assessment

Evaluate the current state of your core IT processes and understand their perceived importance and effectiveness to your organization. This assessment essentially tells you if you’re focused on all the right processes or if there are gaps in IT accountability and management that should be on your radar.

Helps you:

  • ZUnderstand your department’s strengths and weaknesses.
  • ZPrioritize your key IT processes and build an improvement roadmap.
  • ZEstablish clear ownership of core IT processes.
  • ZEmpower your team with a training and development plan for process owners.

Who is it for?

  • IT Management
  • Leadership
  • Power Users

User Satisfaction Assessment

Find out what users really think of your IT services. This assessment gives you data-driven insights to decide what should be addressed to meet the demands of your organization.

Helps you:

  • ZEvaluate user satisfaction with core IT services.
  • ZAssess business enablement and IT communications.
  • ZBuild a roadmap for improving user IT services and processes.
  • ZGather targeted department feedback.

Who is it for?

  • All end users:front-line individual contributors to executives
  • Except for IT

IT Business Alignment Assessment

Uncover insights to understand your key decision makers, what is important to them, and how to improve your interactions.

Helps you:

  • ZMeasure and improve stakeholder satisfaction.
  • ZImprove alignment between IT and the business.
  • ZDevelop a stakeholder management program.
  • ZUse a data-driven approach to systematically improve IT.
  • ZEstablish focus for IT’s strategic direction.

Who is it for?

  • Key non-IT stakeholders: management and above
  • Outside of IT

IT Staffing Assessment

Make IT an organizational powerhouse by improving your ability to grow, deploy, and manage your team.

Helps you:

  • ZCommunicate and justify IT's headcount.
  • ZAllocate staff more effectively.
  • ZIdentify low-value activities and wasted time.
  • ZEngage your team on how to improve IT.

Who is it for?

  • All IT staff (including CIO)

Software Assessment

Develop data-driven insights to help you decide which applications to retire, upgrade, re-train on, or maintain in order to meet the demands of your organization.

Helps you:

  • ZUnderstand your software portfolio and IT service satisfaction.
  • ZIdentify cost-saving opportunities from unused or unimportant apps.
  • ZBuild a roadmap for improving user IT services.
  • ZManage needs by department and seniority.

Who is it for?

  • All end users: front-line individual contributors to execs (except for IT, usually)

Data Quality Assessment

Get a detailed report card showing your stakeholders’ evaluation of data quality so you can focus your improvement efforts to meet their needs.

Helps you:

  • ZMeasure business satisfaction with data quality and uncover opportunities by system and department.
  • ZIdentify the most important and error-prone fields identified by key decision makers.
  • ZWork with your key stakeholders to ensure they’re satisfied.
  • ZSchedule and deliver focused training immediately for quick wins that deliver maximum value.

Who is it for?

  • Primary users of the specified software application

Analytics Capability Assessment

Get a detailed report showing your organization’s most pressing reporting and analytics needs so you can focus your improvement efforts to meet stakeholder needs.

Helps you:

  • ZMeasure business satisfaction with your organization’s reports and uncover opportunities by report and department.
  • ZIdentify new reports that your organization needs.
  • ZDetermine who needs access to self-serve and advanced analytics tools and why.
  • ZWork with your key stakeholders to ensure they’re satisfied.
  • ZSchedule and deliver focused training immediately for quick wins that deliver maximum value.

Who is it for?

  • Primary users of specified reports

Security Assessment

Collect the data you need to effectively manage IT security. This assessment allows you to report on business satisfaction with security and compliance practices so you can see where you stand and how to improve.

Helps you:

  • ZMeasure confidence in security measures and ability to meet industry standard best practices (COBIT & TOGAF).
  • ZIdentify strengths and areas of friction for stakeholders.
  • ZUse year-over-year comparisons to build on successes and measure long-term progress.
  • ZMeasure gaps in the perceived importance of security and the desired level of business involvement.
  • ZProvide recommended actions to close alignment gaps and optimize security practices.

Who is it for?

  • IT Security Leaders
  • CISO & CIO

Executive Alignment Assessment

Achieve alignment between your CEO, CIO, and CXO by understanding your CEO’s perspective and priorities so you can satisfy your most important stakeholder.

Helps you:

  • ZAlign IT with business priorities.
  • ZEstablish IT performance indicators.
  • ZInvest in new technology and innovation.
  • ZBuild alignment with strategy, portfolio, and budget.

Who is it for?

  • CEO
  • CIO & CXO (or equivalent leadership)

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