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The Pirate Metrics Approach to the Membership Lifecycle
Peter Drucker is famous for saying, “you can’t manage what you don’t measure.” In other words, you can’t know if you’re successful unless success is clearly defined and...
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The Pirate Metrics Approach to the Membership Lifecycle
Peter Drucker is famous for saying, “you can’t manage what you don’t measure.” In other words, you can’t know if you’re successful unless success is clearly defined and tracked. This means that we need to define and use metrics for all of our business processes. ...
What is strategic IT planning?
Every organization, regardless of industry and size, should have an IT strategy in place that fully supports the overall business strategy. Whether you are a small association with a handful of staff, or a larger organization like Apple or Google, developing an IT...
How to engage my members using AMS technology
Member engagement is absolutely vital for the growth of your organization; have you considered the role of your Association Management Software (AMS) in the member lifecycle? The AMS is almost like the wizard hidden behind the curtain. Members may never interact with...
Customizing Association Software: How to save time, money and avoid headaches
Chances are good that you’re either thinking about customizing your AMS or other off-the-shelf software systems, or perhaps you’re already in too deep and are scrambling to turn back time. If you’re considering doing a software customization in which you’re modifying...
Do I need CIO services?
When assessing their IT staffing needs, more associations are asking the question, “Do I need a CIO?” Although the Chief Information Officer (CIO) role is becoming more common, most associations still don't have a CIO and some associations still don't have a director...
4-Step Cheat Sheet to Make Data Work for Your Association
I’ve been working with associations for decades now and seen all the progress we have made around technology and yet I still hear the frustrations with data nearly every day: "Why isn't our data working for us?" "Our data is a mess and we can't rely on it." "We’re not...
The Integrated Member Experience: Creating a Frictionless Digital Journey
Explore the obstacles and opportunities for creating smoother transitions for members across their digital journey. We’ll cover how you can provide a more seamless member experience across platforms and devices through technology and process integrations.
The Association Integration Problem: Where We Are & Where We’re Headed
Every association says they’re different from the rest. What tends to happen is organizations assemble different “best-of-breed” applications to meet their unique needs rather than an all-in-one, integrated system. The problem is that the best-of-breed applications are natively not well bonded. So how do you get very diverse technology to bond really well together?
Top 5 Technology Problems for Associations and How To Fix Them
The five common technology problems impacting associations include upgrade delays, customizations, using too many one-off systems, point-to-point integrations, and on-premise servers. Organizations can reduce the impact of these IT issues by managing so-called...
How Can Associations Keep Up In The Digital Age?
Organizations have been working to ‘digitally transform’ for several years now, and the pandemic has sped up the process for many of us. Remote working has become the norm, cloud-based infrastructure is commonplace, and cybersecurity has become mainstream in the ‘new...