IT Managed Services: Trends to Expect Moving Forward 

From advancements in cybersecurity to the rise of artificial intelligence (AI), it’s important to be aware of emerging trends in IT-managed services. This blog post will explore key trends that your association or nonprofit should be aware of as you explore ways to stay ahead of the curve. 

Increased Emphasis on Cybersecurity 

With the growing sophistication of cyber threats, businesses are prioritizing their cybersecurity measures. IT-managed service providers (MSPs) play a pivotal role in ensuring the protection of sensitive data and infrastructure. Expect to see enhanced security protocols, such as multi-factor authentication, advanced threat detection, and encryption becoming the norm. MSPs will also focus on proactive monitoring and vulnerability assessments to identify and address potential security risks promptly. 

Cloud Computing and Hybrid Solutions 

Cloud computing has revolutionized the IT industry, and its prominence will continue to grow. More businesses will leverage cloud-based solutions for data storage, application hosting, and scalable infrastructure. However, hybrid solutions, which combine both on-premises and cloud environments, will become increasingly popular. MSPs will assist businesses in managing these hybrid environments, ensuring seamless integration, data synchronization, and optimized performance. 

AI and Automation 

Artificial intelligence and automation are transforming various industries, and IT-managed services are no exception. In 2023, MSPs have leveraged AI technologies to streamline and automate routine tasks, enabling faster problem resolution and improved efficiency. Machine learning algorithms will be employed for predictive maintenance, network optimization, and intelligent monitoring. Chatbots and virtual assistants will enhance customer support, providing quick responses and resolving common IT issues. 

DevOps Integration 

DevOps practices, combining software development and operations, continue to gain traction. MSPs will play a vital role in helping businesses adopt DevOps methodologies to improve collaboration, agility, and faster software delivery. By leveraging automation tools, continuous integration/continuous deployment (CI/CD) pipelines, and containerization technologies like Docker and Kubernetes, MSPs will assist in building scalable and resilient IT infrastructures. 

Focus on Data Analytics and Business Intelligence 

Data has become an invaluable asset for businesses, and extracting actionable insights from it is crucial for success. Expect MSPs to enhance their offerings by providing advanced data analytics and business intelligence services. By leveraging technologies such as data mining, machine learning, and predictive analytics, MSPs will help businesses make data-driven decisions, optimize operations, and gain a competitive edge. 

Enhanced Managed Mobility Services 

The rise of remote work and the increasing use of mobile devices have driven the demand for managed mobility services (MMS). MSPs will focus on providing comprehensive MMS solutions, including mobile device management (MDM), secure remote access, and mobile app development. They will ensure data security, device compliance, and seamless integration of mobile technologies into the overall IT infrastructure. 

Wrapping IT Up 

As businesses continue to rely heavily on technology, the role of IT-managed service providers becomes increasingly crucial. By embracing these trends and partnering with innovative MSPs, businesses can ensure their IT infrastructure remains secure, efficient, and aligned with their evolving needs.  

At Cimatri, we’re proud to offer Concierge IT, managed IT services that go beyond the traditional MSP. This enables you to leverage a combination of cloud services, technology thought leaders and world-class infrastructure capabilities to keep your enterprise safe and secure, and swiftly climb the digital maturity ladder. Learn more.