Tech Operations
IT Strategy: The Definitive Guide for Associations

IT Strategy: The Definitive Guide for Associations

You already know that if you don’t keep up with technological innovation and growing digital expectations, your member experiences will suffer. But do you have an actual plan for how to use an IT strategy to your advantage? Or, like most associations, are you...

Why Technical Debt is the #1 Challenge Holding You Back

Why Technical Debt is the #1 Challenge Holding You Back

We live in the age of consumerism, always wanting more and willing to incur debt to get it. And that includes those of us in the association industry, especially when it comes to our technology platforms. The wave of hyper-competitiveness has pushed associations to...

IT Service Desk: Is Yours Right for Your Needs?

IT Service Desk: Is Yours Right for Your Needs?

According to Info-Tech Research Group, your IT service desk has a direct impact on your users’ satisfaction with your organization’s IT in general. The service desk is the cornerstone of end-user satisfaction, and users who are satisfied with the service desk’s performance tend to be up to 36% happier with other IT processes.

Crafting a Communication Plan for IT Projects

Crafting a Communication Plan for IT Projects

Communication is crucial piece to the overall implementation and ultimate success of your IT project. According to InfoTech Research Group, an effective communication plan will have 4 elements. It will help gain support from management at the project proposal phase. It will create end-user buy-in once the program is set to launch. It will maintain the presence of the program throughout the business. And it will instill ownership throughout the business from top-level management to new employees.