The market shift is already here. Is your association watching from Waterloo?
I was there. Not in Waterloo, Ontario, and not on the stage in San Francisco — but I had a front-row seat to the BlackBerry era in a way that still shapes how I think about disruption today. As a senior IT executive at PageNet, we were one of RIM's early and most significant enterprise […]
The AI Adoption Gap Is Your Opportunity
But You Have to Get Moving ... Now Here's a fact that rarely makes it into the AI headlines: the most transformative AI technologies available to associations today are already built, already accessible, and already delivering results — and most organizations haven't meaningfully touched them yet. I've spent a lot of time in this space […]
What AI Actually Costs: A Straight Talk on Hard Costs, TCO, and the Labor Question
Every week I talk with association executives who are somewhere on a spectrum between "we need to be doing more with AI" and "we're not sure we can afford to do AI at all." What I rarely hear is a clear-eyed conversation about what AI actually costs — not the breathless vendor pitch number, not […]
