Introducing Concierge IT

Going Beyond Managed Services for Associations and Non-Profits 

As technology continues to evolve, businesses and organizations are under increasing pressure to keep up with the latest trends and stay competitive. However, for professional associations and non-profits with limited resources, managing and maintaining their IT infrastructure can be a challenging and time-consuming task. Enter Concierge IT, a new cloud-based managed service product that offers white-glove service from a team of industry experts who are well-versed in the specific challenges that associations and non-profits face. Designed for organizations that may not have the budget for a dedicated IT staff, Concierge IT is a comprehensive, industry-focused technology partner that offers high-touch and responsive cloud-based services.  By outsourcing IT operations to Concierge IT, it is now possible to focus on your association's core mission and leave the technology-related issues to the experts. 

Why Concierge IT? 

Our research indicates that associations and non-profits spend 85% of IT staff time on routine maintenance tasks. Concierge IT is a solution that allows you to reallocate some, or even all, of that staff time on strategic projects. We recognize the struggle that comes with finding both the leadership and resources necessary to ensure the effective and efficient use of technology. An effective solution provides your organization with the people, processes, and technological resources needed to support your mission.  

Ideally, every IT organization should excel at the following five (5) core competencies: 

  1. IT Strategy & Governance 
  1. IT Operations 
  1. Infrastructure Management 
  1. Security & Risk Management 
  1. Application Management 

The overall goal of Concierge IT is to help your organization reach its full potential so that your technology is positioned in a way that is capable of supporting innovation at scale. Concierge IT makes this possible by going "Beyond MSP”, meaning we do more than keep the lights on. We’ll help you harness the transformational power of cloud infrastructure while bringing you the best technology thought leaders, and white glove service that brings it all together. 

What to Expect 

Strategic IT Leadership 

Most associations and non-profits don’t have the budget to hire a Chief Information Officer (CIO). However, with Concierge IT, you can enjoy the benefits of having a virtual CIO on your team who can provide strategic technology guidance and help make informed decisions about your technology infrastructure. 

Your Cimatri CIO oversees all of your Cimatri Concierge IT services and is focused on advancing IT strategic value within your organization. Our approach to delivering strategic IT services is not a one-size-fits-all approach. We take the time to get to know your organization so that we can: 

  • Ensure we are prepared and accountable as your CIO 
  • Understand the needs and challenges of your stakeholders 
  • Identify early wins to rapidly create value 
  • Develop a program of strategic IT activity that transforms IT into a trusted business partner. value creator, and innovator 

IT Operational Management 

The Cimatri IT Director’s primary responsibility is to oversee the streamlined operation of your Concierge IT services and your own IT department, ensuring it aligns with the business objectives of your organization. 

Let an IT director from the Cimatri team manage your day-to-day IT operations, including: 

  • Management of IT resources 
  • Coordination with your in-house IT staff 
  • Management of IT vendors 
  • Disaster recovery and business continuity planning 
  • Availability and capacity planning for IT services 
  • Management of your Microsoft 365 users and applications 

Infrastructure Management 

From staff laptops to servers and everything in between, we’ve got you covered. Our network operations monitor and manage all your devices, keeping them stable, secure, and up to date. Allow us to go above and beyond with:  

  • Cimatri IT Service Desk to support your users with all IT support requests 24 hours per day, 7 days per week 
  • Remote monitoring of corporate devices 
  • Remote management and patching of desktop operating systems and core business applications 
  • Ensuring a stable and safe technology environment for your users 
  • Remote monitoring and patching of network devices 
  • Regular cloud backups of your emails and corporate files from your Microsoft 365 environments 
  • IT Asset Hardware and Software Management 

World-class Managed Security 

Cimatri's Security Operations Center monitors all your endpoints, your network, and even your cloud services. Our team of security veterans proactively hunts for and remediates activity across your IT enterprise. Know that your organization is safe and secure with these tools:  

  • Security Operations Center monitoring and managing security threats to your covered devices and accounts 24 hours per day, 7 days per week 
  • Advanced managed endpoint security (threat detection, malware detection, breach detection, intrusion monitoring)
  • Enterprise managed antivirus 
  • Advanced managed endpoint security (threat detection, malware detection, breach detection, intrusion monitoring)
  • Enterprise managed antivirus 
  • Proactive website security 
  • Business password manager 

Service Management 

At the foundation of Cimatri Concierge IT is our 24/7 service desk. Available to all your staff, we’ll be ready and able to assist with any and every IT issue via email, phone, and live chat. You’ll also enjoy:  

  • End-to-end issue resolution management for IT-supported applications 
  • Technology training for all your staff, including unlimited access to a constantly updated library of Microsoft 365 online training courses and 45+ live training classes each month 

Year-Round Training and Resources 

Plenty of associations waste precious resources through underused technology applications and staff who are not adequately trained to use them. Let us ensure that technology is an advantage to your organization. Built into Concierge IT is a library of online training courses and resources, including live training, delivered through our personalized and targeted training platform. 

In addition, over a rolling twelve-month period, we’ll focus on several key IT areas that help manage IT risk, innovate, and create business value. Cimatri will work with the governance committee to select the appropriate set of diagnostics for each calendar quarter with the objective of evaluating each area annually. You’ll also have unlimited access to all Cimatri’s targeted IT Assessments. 

Access Anytime, Anywhere 

Not only will you enjoy having your day-to-day tasks addressed in the most efficient way possible but another benefit of using Concierge IT is that it is a cloud-based service. This means that the service can be accessed from anywhere, at any time, using any device with an internet connection. This is especially beneficial for non-profit organizations that may have staff working remotely or across multiple locations. With Concierge IT, all staff members can access the service, regardless of their location. 

Save Time and Money 

Outsourcing your IT operations to us via Concierge IT has the potential to result in significant savings because you avoid the costs associated with hiring and training IT staff. Furthermore, you’ll enjoy the benefits that come with a shared service model, resulting in lower costs for hardware, software, and infrastructure. Concierge IT also offers proactive monitoring and maintenance of IT infrastructure, meaning we’re continually monitoring potential issues and addressing them before they become major problems. For your organization, this means improved uptime, reduced downtime, and increased productivity. 

Wrapping IT Up 

Perhaps the most unique aspect of Concierge IT is its high-touch service. We go beyond a self-serve portal where customers can log in and troubleshoot issues themselves. Instead, Concierge IT offers a dedicated team of experts who provide white-glove service to your staff and customers. This means that when issues arise, they can reach out to a knowledgeable and responsive team who can provide them with personalized support and solutions. 

Are you ready to enjoy the benefits of a cloud-based managed service product that provides white-glove service from a team of industry experts? Contact us today and let’s get started on helping your organization reach new heights.  

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