Introducing Concierge IT Services for Associations and Non-Profits 

Research shows that IT organizations spend 80% of their available time managing existing technology platforms.  We call this 'keeping the lights on' -- critical work that needs to be done but often gets in the way of strategic projects. 

What if your IT team could shift its focus away from those routine maintenance tasks?   

What if you could off-load operational tasks, including the IT Service Desk and allow your valuable IT staff more time to think and act on your plans for digital transformation?  

What if you could draw on proven subject matter experts to supplement your team as you embrace critical digital transformation projects? 

A New Way to Manage IT Operations 

Cimatri is excited to announce the launch of our Concierge IT services for associations and non-profits. This comprehensive solution is perfect for associations that want to get the most out of their technology investments. 

Concierge IT services are based on years of experience building and operating world-class technology solutions for associations and non-profits. 

There are dozens of managed service providers in the association industry.  Why are we launching this service now? 

As the business landscape becomes increasingly complex, the demand for technology is growing. Associations are struggling to keep up with the demand, leaving many without the comprehensive strategic and operational technology support they need to achieve their mission. 

The challenge for associations is twofold:

1. Associations struggle to recruit and manage the resources they need to conduct effective and efficient day-to-day IT operations.
2. Keeping up with the pace of technology change requires a specialized set of skills.  

Concierge IT services from Cimatri is a unique offering that addresses the need for both operational and strategic technology support by providing a white glove service experience for associations and non-profits.  We recognize that associations have unique IT needs, and our team of experts is dedicated to providing the best possible support. Our goal is to provide the peace of mind that comes with knowing your IT needs are being handled by knowledgeable and experienced association IT professionals. 

Concierge IT Services from Cimatri combines strategic advisory and operations resources that go beyond traditional MSP services.  Our team of experts provides a full range of services, from routine maintenance to strategic planning, service desk, IT operations and project management. 

Cimatri has a reputation for Superior Service 

Concierge IT Services are not 'new'.  For more than seven years, we have been providing comprehensive IT services to select association clients alongside our strategic consulting services. 

The word has quickly spread among our association colleagues and the demand has grown for a product that goes 'beyond MSP'.  Cimatri has perfected Concierge IT services to deliver cloud-based, service-forward, and strategic solutions tailored to our association and non-profit clients.  Our customers consistently rate Cimatri service levels as 'World Class'. 

What is different about Concierge IT Services from Cimatri? 

Based on demand from our association clients, Cimatri has invested in scaling our services in this area.  Our commitment to maintaining the highest levels of service is reflected in the concierge-level design of the product. 

This is NOT a 'one size fits all' solution, we work hard to achieve a 'one size fits one' outcome for every association. The best practices, best technologies, best support, and engaged experts focused on your unique needs are at the core of this highly customized service. 

Benefits of Concierge IT Services 

• Superior service and support - we are focused on 'one stop support' that orchestrates all of your technology needs.  We will help coordinate and solve issues with ALL your technology platforms regardless of how they are purchased. 

• Increased agility and flexibility - we work with you to rapidly respond to changing business needs and take advantage of new opportunities.  Our research and strategic planning experts are deeply connected to emerging technologies with a focus on applicability to the association industry. 
• Diverse workplace environments - in the office, on the road, and hybrid work settings that provide reliable access to resources.  Our cloud-forward design accommodates any scenario.  
• Safe and Secure IT Operations - our 24x7 security operations center (SOC) is on guard to protect your confidential information and technology assets. 
• Improved performance and availability - our team of experts proactively manage your technology stack to prevent issues before they happen. 
• 24x7 monitoring and service desk. 

Why Concierge IT services are perfect for Associations 

Concierge IT Services are the perfect solution for associations that want the peace of mind that comes with knowing their technology is being taken care of by experts.  Associations tend to be resource constrained, especially when it comes to technology.  This is due to the nature of their work - much of which revolves around member engagement and events - and not technology.  

As a result, when an issue or project does arise that requires IT expertise, it can be difficult for associations to find the time or money to invest in solving the problem. This is where concierge IT services come in. 

Concierge IT brings strategic advisory services that can set you on the right track for new projects.   It can also prevent issues before they happen by ensuring best practices are in place and that your systems are updated and secure.  And when problems do arise, concierge IT services provide the highest levels of support to get you back up and running as quickly as possible. 

What to consider when choosing your IT Partner? 

• The experience and expertise of the provider's team. 
• They should have demonstrated expertise and understanding of the association industry (example: do they have Certified Association Executives on staff). 
• The provider's experience in providing comprehensive strategic and operational IT services. 
• It's important to consider the quality of their customer service. The best providers offer 24/7 support, so you can always get the help you need when you need it. 
• They should also have a team of experts who are knowledgeable in a variety of areas, so they can help you with a wide range of IT needs.  
• The provider's ability to customize their services to meet your specific needs. 

Do Concierge IT Services replace my IT Team? 

Concierge IT Services are highly customizable to fit your specific needs.  We can take on the day-to-day operations tasks allowing your existing IT staff to work on more strategic projects. 

Our virtual CIOs, IT Directors and Project Managers can also take on tasks that drive the future state of your technology platforms. 

Bottom line -- Concierge IT is a flexible option for augmenting your IT team to meet day-to-day technology demands while ensuring that you have flexible access to thought leaders, security experts, and project managers.   

Conclusion 

Concierge IT services from Cimatri are the perfect solution for associations that want to get the most out of their technology investments. We offer a comprehensive suite of services that are tailored to your specific needs, so you can always have the latest technology solutions and expertise at your fingertips.  

Contact us today to learn more about how Concierge IT Services can help your association.