Five Things to Consider Before Hiring Your Association Managed Services Provider (MSP) 

As an association leader, you know the importance of leveraging technology to streamline operations and fuel innovation. However, achieving this vision can be a daunting task. Often, associations either lack the in-house expertise to manage their IT infrastructure or simply don't have the time to do so.  

This is where Managed Service Providers (MSPs) come into play. MSPs offer a complete suite of IT services, from system maintenance to cybersecurity. They can help your association leverage the latest technology trends and maximize efficiency.  

But with so many MSPs to choose from, how do you know which one is right for your association? Here are five things to consider before making a decision: 

1. Scope of Services  

Before selecting an MSP, you need to assess your association's needs comprehensively. What are your current challenges, and where do you want to be in the next 1-5 years? Look for an MSP that can provide a suite of services tailored to your requirements. This could include cloud solutions, security services, network management, and more.  

2. Industry-Specific Expertise  

Not all MSPs are the same and have extensive experience working with associations. Look for one that can demonstrate an understanding of the needs and challenges specific to your industry. This will ensure that they can deliver solutions customized for your association's needs.  

3. Responsiveness  

The MSP you choose should offer round-the-clock support. Emergencies can arise at any moment, and you'll want to be confident that your IT service provider is there to help when you need them. Additionally, make sure they have a responsive service desk to quickly resolve issues and minimize downtime.  

4. Cybersecurity Capabilities  

In today's digital age, security is a top concern. The MSP you choose should demonstrate robust cybersecurity capabilities, including data encryption, firewalls, intrusion detection and prevention systems, and regular security assessments. Also, check that they are familiar with compliance requirements specific to your industry.  

5. Scalability  

Finally, the MSP you choose should deliver scalable solutions, designed to grow with your association. This means that they should have the ability to handle your needs today, and scale up to meet future demands.  

Wrapping IT Up 

Selecting the right MSP is crucial for your association's growth. Remember, look for MSPs with an industry-specific understanding of your needs, robust security protocols, responsive service, and scalability.  At Cimatri, we offer Concierge IT, a comprehensive suite of IT services that covers all your needs. As your trusted partner, we provide not only operational IT support but also strategic guidance. We have a deeply experienced team in handling the unique needs of associations and non-profits.