IT Business Alignment Assessment: Everything You Need to Know

What is an IT Business Alignment Assessment?  

This is a technology assessment designed for organizations to measure stakeholder satisfaction. By using a data-driven approach, we’re able to improve your business alignment with IT. Measuring the IT satisfaction of your key decision-makers annually makes it possible to find out what is most important to the business so that you’re able to get the most value from your resources.  

The goal of this survey is to help your IT team better understand how they can meet the needs of your business and improve relationships with stakeholders. The feedback is used to determine what they are doing well, where they can improve, and what next steps must be taken.  

With the survey results, you will be able to:   

• Understand your current level of satisfaction with IT.   
• Provide an objective annual measurement.   
• Solicit your suggestions for improvements and actionable projects you want to be completed.   

Who is it for?  

Our IT Business Alignment Assessment is for all stakeholders. This includes management and senior staff. Your IT department does not participate in the survey. While there is no minimum requirement, we recommend that each business unit is represented and aim for a completion rate of 75% or higher.   

How does it work?  

The appropriate individuals will receive a survey consisting of 31 core questions designed to measure user satisfaction in 13 core IT areas. It is administered in cooperation with our partners at Info-Tech Research Group. Questions range from overall satisfaction and business objectives to customer-facing technology and IT innovation leadership. Some of the questions are ranked on a scale of 1 to 10 while some are open-ended. It takes most users 10-15 minutes to complete.   

Can questions be modified?  

Absolutely. Questions can be modified to use terms that best resonate with your staff. You can also add up to 10 custom questions.  

What are the benefits of an IT Business Alignment Assessment?  

By conducting an IT Business Alignment Assessment, you will uncover insights that will help you understand your key business stakeholders. By finding out what is important to them, you’ll be able to improve your interactions.   

It also makes it possible to:   

• Measure and improve business satisfaction.  

• Improve alignment between IT and the business.  

• Develop a stakeholder management program.  

• Use a data-driven approach to systematically improve IT.  

• Help establish a focus for ITs strategic direction.  

How long before we receive the assessment results?  

After your staff completes the survey, you can expect to have the results in hand quickly - typically within a week.  

How can we use the results of this assessment?  

With input from our research and analysis from your peers, you’ll be able to identify new or updated initiatives for your IT strategy while learning which core services are most important to stakeholders. We can then help you use these new insights to update your Strategy Workbook.   

Wrapping IT Up

From improved communication to efficient process, an association's competitive advantage lies in their ability to meet the needs of their various stakeholders and customers. By investing in this survey, companies can not only optimize current relationships with stakeholders but also create more opportunities for success in the future. If you'd like to learn more about how our Business Alignment Assessment can help take your association to new heights, visit our website and let's get started!